
Coca-Cola and Meta let AI make (almost) all the calls: here is what went wrong.
The cases of Coca-Cola, Meta, and Toys R Us demonstrate an absence of governance rather than AI's inability to perform in creative marketing. The key distinction is between an operational decision (which tools to use) and a strategic decision (where AI can operate autonomously and where human oversight is required). Brands that avoid backlash have embedded this distinction directly into their system architecture.
